TABLE OF CONTENTS
IF YOU OR WE HAVE ANY DISPUTE WITH OR CLAIM AGAINST THE OTHER (A “CLAIM”) ARISING OUT OF OR RELATING IN ANY WAY TO THE PRODUCTS OR SERVICES OR THESE TERMS, AND THE CLAIM IS NOT RESOLVED BY CALLING OUR CUSTOMER SERVICE DEPARTMENT AT (800) 831-5497 AND BY FOLLOWING THE INFORMAL DISPUTE RESOLUTION PROCEDURE SET FORTH BELOW, YOU AND WE EACH AGREE TO RESOLVE SUCH DISPUTES THROUGH AN INDIVIDUAL BINDING ARBITRATION OR AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. Class arbitrations and class actions are not permitted, and a Claim may not be consolidated with any other person’s claim. You and we agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action. You and we agree that any arbitrations between you and us will be subject to this Dispute Resolution; Arbitration Agreement Section and not to any prior arbitration agreement you had with us. This Dispute Resolution; Arbitration Agreement Section shall survive termination of these Terms or any subscription that you may have to any of the products or services.
- Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure
Before a party commences an arbitration or files a small claims court action with respect to a Claim, the party must first send to the other a written notice of dispute (“Notice”). A Notice from you to us must (1) be sent by certified mail; (2) be addressed to: Simon & Schuster, Inc., 1230 Avenue of the Americas, New York, NY 10020, Attn: Legal Department (the “Notice Address”); (3) contain your name, address, and email address; (4) describe the nature and basis of your Claim; (5) if you are submitting the Notice, include any relevant facts regarding your use of the products or services, including without limitation whether you have created an account; (6) specify the nature and basis of the specific relief sought, including the damages sought, if any, and a detailed calculation of them; and (7) include a personally signed statement from you (and not your counsel) verifying the accuracy of the contents of the Notice. The Notice must be individualized, meaning it can concern only your dispute and no other person’s dispute.
After receipt of a completed Notice, the parties shall engage in a good faith effort to resolve the dispute for a period of 60 days (which can be extended by agreement). You and we agree that, after receipt of the completed Notice, the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will personally attend (with counsel, if represented). You and we agree that the parties (and counsel, if represented) shall work cooperatively to schedule the conference at the earliest mutually-convenient time and to seek to reach a resolution. If we and you do not reach an agreement to resolve the issues identified in the Notice within 60 days after the completed Notice is received (or a longer time if agreed to by the parties), you or we may commence an arbitration proceeding or a small claims court proceeding (if permitted by small claims court rules).
Compliance with this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure section is a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure Section. All of the requirements of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure are essential so that you and we have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the arbitration administrator may not accept, administer, assess, or demand fees in connection with an arbitration that has been initiated without completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure. If the arbitration is already pending prior to the completion of the Mandatory Pre-Arbitration Notice and Information Dispute Resolution Procedure, the arbitration shall be administratively closed. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure in arbitration.
- Arbitration Procedure
Any such arbitration shall be governed by applicable rules of National Arbitration & Mediation (“NAM”) (including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings, as applicable) (“NAM Rules”), as modified by this Dispute Resolution; Arbitration Agreement Section (the “Arbitration Agreement”), and will be administered by NAM. (If NAM is unavailable or unwilling to do so, another arbitration provider shall be selected by the parties that will do so, or if the parties are unable to agree on an alternative administrator, by the court pursuant to 9 U.S.C. §5.) The NAM Rules are available online at www.NAMADR.com, by calling NAM at 1-800-358-2550, or by requesting them in writing at the Notice Address. You may obtain a form to initiate arbitration at: https://www.namadr.com/content/uploads/2020/09/Comprehensive-Demand-for-Arb-revised-9.18.19.pdf or by contacting NAM.
You and we agree that the party initiating arbitration must submit a certification that they have complied with and completed the requirements referenced in the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure Section and that they are a party to the Arbitration Agreement enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).
All issues, including the scope and enforceability of this Arbitration Agreement, are for the arbitrator to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers. At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision is binding only between you and us and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.
As in court, you and we agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that they are complying with the requirements of Federal Rule of Civil Procedure 11(b), including certification that the claim or relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions under the NAM Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law, against all appropriate represented parties and counsel.
Except as expressly provided in this Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorneys’ fees and costs, in accordance with applicable law. Unless otherwise provided by applicable law, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by the applicable NAM Rules, unless you qualify for a fee waiver under applicable law.
In circumstances in which the NAM Rules provide for an in-person hearing, such hearing will take place in the U.S. county (or parish) of your residence, or otherwise in New York, New York. If the Mass Filing process described in the Severability Section is triggered, then the location of any hearing will be determined by the arbitrator.
- Discovery During Arbitration
The parties shall each be limited to a maximum of one (1) fact witness deposition per side, unless the arbitrator determines that more depositions are warranted based on the totality of circumstances, including the amount in controversy, the complexity of the factual issues, the number of parties and the diversity of their interests, and whether any or all of the claims appear, on the basis of the pleadings, to have sufficient merit to justify the time and expense associated with the requested discovery. Document requests shall be limited to documents that are directly relevant to the matter(s) in dispute or to its outcome; shall be reasonably restricted in terms of time frame, subject matter and persons or entities to which the requests pertain; shall not include broad phraseology such as “all documents directly or indirectly related to”; and shall not be encumbered with extensive “definitions” or “instructions.” The Arbitrator may edit or limit the number of document requests based on the totality of circumstances, including the factors listed above.
Electronic discovery, if any, shall be limited as follows. Absent a showing of compelling need: (i) electronic documents shall only be produced from sources used in the ordinary course of business, and not from backup servers, tapes or other media; (ii) the production of electronic documents shall normally be made on the basis of generally available technology in a searchable format that is usable by the requesting party and convenient and economical for the producing party; (iii) the parties need not produce metadata, with the exception of header fields for email correspondence; (iv) the description of custodians from whom electronic documents may be collected should be narrowly tailored to include only those individuals whose electronic documents may reasonably be expected to contain evidence that is material to the dispute; and (v) where the costs and burdens of e-discovery are disproportionate to the nature of the dispute or to the amount in controversy, or to the relevance of the materials requested, the arbitrator may either deny such requests or order disclosure on the condition that the requesting party advance the reasonable cost of production to the other side, subject to the allocation of costs in the final award.
Upon either party’s request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.
- Offer of Settlement
In any arbitration between you and us, the defending party may, but is not obligated to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. The amount or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the claim. If the award is issued in the other party’s favor and is less than the defending party’s settlement offer or if the award is in the defending party’s favor, the other party must pay the defending party’s costs incurred after the offer was made, including any attorney’s fees. If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer in this provision shall serve to cease the accumulation of any costs to which the party bringing the claim may be entitled for the cause of action under which it is suing.
- Mass Filing
If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities, consistent with the definition and criteria of Mass Filings (“Mass Filing”) set forth in NAM’s Mass Filing Supplemental Dispute Resolution Rules and Procedures (“NAM’s Mass Filing Rules,” available at https://www.namadr.com/resources/rules-fees-forms/), you and we agree that the additional procedures set forth below shall apply. The parties agree that throughout this process, their counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. The parties acknowledge and agree that by electing to participate in a Mass Filing, the adjudication of their dispute might be delayed. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled beginning when the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures are initiated, so long as the pre-arbitration Notice complies with the requirements in the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure Section, until your Claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.
Stage One: Counsel for the claimants and counsel for PIMSLEUR shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and PIMSLEUR shall pay the mediator’s fee.
Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for PIMSLEUR shall each select 50 claims per side (100 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and PIMSLEUR shall pay the mediator’s fee.
Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for PIMSLEUR shall each select 100 claims per side (200 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.
If your claim is not resolved as part of the staged process identified above, either:
Option One: You and PIMSLEUR may separately or by agreement, opt out of arbitration and elect to have your claim heard in court consistent with these Terms. You may opt out of arbitration by sending PIMSLEUR your individual, personally signed notice of your intention to opt out by certified mail addressed to Simon & Schuster, Inc., 1230 Avenue of the Americas, New York, NY 10020, Attn: Legal Department. Such an opt out notice must be sent by you personally, and not by your agent, attorney, or anyone else purporting to act on your behalf. It must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. PIMSLEUR may opt your claim out of arbitration by sending an individual, personally signed notice of its intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.
Option Two: If neither you nor PIMSLEUR elect to have your claim heard in court consistent with Option One, then you agree that your claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims shall be filed and proceed in individual arbitrations. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as that term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.
A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim shall proceed in a court of competent jurisdiction consistent with these Terms.
You and PIMSLEUR agree that we each value the integrity and efficiency of arbitration and wish to employ the process for the fair resolution of genuine and sincere disputes between us. You and PIMSLEUR acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases.
If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The other portions of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.
Unless otherwise explicitly specified, all materials that are included in or are otherwise a part of the Sites, including past, present and future versions, domain names, source and object code and the “look and feel” of the Sites ("Site Content") are owned, controlled or licensed by PIMSLEUR, its subsidiaries or affiliates, and are protected from unauthorized use, copying and dissemination by copyright, trademark, patent, and other laws, rules, regulations and treaties.
The Site Content may not be copied, reproduced, downloaded or distributed in any way, in whole or in part, except with the express permission of PIMSLEUR as is expressly provided in these Terms. Any unauthorized use of the Site Content is prohibited.
You may visit our Sites without further permission from PIMSLEUR and PIMSLEUR grants you a limited, personal, non-exclusive, non-commercial, revocable and non-transferable license to download, view and play the Site Content, except as may be specifically restricted by purchase or similar requirements. This license is subject to your full compliance with these Terms. When you download or use the Site Content, you must: (a) keep intact all copyright and other proprietary notices; (b) make no modifications to the Site Content; and (c) not copy or adapt any object code associated with the Sites or reverse engineer, modify or attempt to discover any source code associated with the Sites, nor allow or assist any third party to do so (whether or not for your benefit). You also agree that you will not, including by use of any robot, scraper, or other data mining technology or process, frame, mask, extract data or other materials from, copy or distribute the Site Content (except as may be a result of standard search engine or Internet browser usage).
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You may not use a Site for any purpose or in any manner that infringes the rights of any third party. PIMSLEUR encourages you to report any content on a Site that you believe infringes your rights. Only the intellectual property rights owner or person authorized to act on behalf of the owner can report potentially infringing content. If you have a good faith belief that content on a Site infringes your copyright, trademark, or other intellectual property rights, please follow the procedures set forth below.
In accordance with the Digital Millennium Copyright Act of 1998 (the "DMCA"), PIMSLEUR has a designated agent for receiving notices of copyright infringement and PIMSLEUR follows the notice and take down procedures of the DMCA regardless of the country you are located in. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide PIMSLEUR's copyright agent the following information required by the Online Copyright Infringement Liability Limitation Act of the DMCA, 17 U.S.C. 512: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (c) identification of the material that is claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit us to locate the material; (d) information reasonably sufficient to permit us to contact the complaining party; (e) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you believe that any content on a Site violates your rights other than copyrights, please provide PIMSLEUR with at least the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the material that is claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit us to locate the material; (c) an explanation of what rights you own/have and why you believe the content infringes your rights sufficient for us to evaluate your complaint; and (d) accurate contact information for you.
Please send your notice of claims of copyright infringement on or regarding a Site or other complaint regarding alleged violation of rights to PIMSLEUR’s copyright agent, who can be reached as follows:
Name: Copyright Agent
Mailing Address: Simon & Schuster, Inc., 1230 Avenue of the Americas, 17th Floor, New York NY 10020-8510
Fax: (212) 698-7171
E-mail Address: firstname.lastname@example.org
NOTE: This contact information is for inquiries regarding potential copyright and other infringement only.
We have a policy of terminating the accounts of users who (in our reasonable discretion) are repeat infringers. It is often difficult to determine if your intellectual property rights have been violated or if the DMCA requirements have been met. We may request additional information before we remove any infringing material. If a dispute develops as to the correct owner of the rights in question, we reserve the right to remove your content along with that of the alleged infringer pending resolution of the matter.
PIMSLEUR will provide you with notice if your materials have been removed based on a third party complaint of alleged infringement of the third party's intellectual property rights.
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PIMSLEUR is not responsible for the substance of any User Content and such User Content does not necessarily reflect the views of PIMSLEUR. PIMSLEUR is under no obligation to monitor User Content but may do so in its sole discretion, and may remove or refuse to post any User Content for any reason in its sole discretion.
You also acknowledge that the Internet may be subject to breaches of security and should be aware that submissions of User Content or other information may not be secure, and you should consider this before submitting any information to PIMSLEUR.
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The Site may contain or offer sweepstakes or other promotions, which may be governed by a separate set of rules that describe the sweepstakes or promotion and may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read those rules to determine whether or not your participation, registration or entry will be valid and to determine the sponsor's requirements of you in connection with the applicable sweepstakes or promotion.
There may be links from the Sites, or from communications you receive from the Sites, to third party web sites or online features, including third party stores selling or licensing PIMSLEUR products. When you purchase PIMSLEUR products or services through such a third party store, your billing relationship will be with the third party and additional terms imposed by the third party may apply to your purchase. The Site also may include third party content that we do not control, maintain or endorse.
Functionality on the Sites may also permit interactions between the Sites and a third party web site or online feature, including applications that connect the Sites or your profile on the Sites with a third party site (including, but not limited to, Facebook). For example, the Sites may include a button enabling you to indicate, on your social networking page, that you “like” a specific product on a Site, or a feature that lets you post to your social networking page a link to Site Content or the ability to share content from the Sites or your User Content posted on the Sites with a third party, which may be publicly posted on that third party’s web site. Using this functionality typically requires you to login to your account on the third party Site. We do not control any of these third party sites or any of their content. Accordingly, you expressly acknowledge that we make no representation or warranties about the completeness, accuracy, or existence of any advertising, products, or other materials on or available from third party sites or online features and any reliance placed by you on such materials is at your own risk. If you choose to use applications that connect a Site or your profile on a Site with a third party site, you acknowledge and agree that you are consenting to the information about your account being shared; and that your use of these third party applications may cause information about you to be publicly disclosed and will be subject to the terms applicable to those third party applications. NEITHER PIMSLEUR NOR ITS SERVICE PROVIDERS ARE RESPONSIBLE FOR THE PRACTICES OF ANY THIRD PARTY. YOUR CORRESPONDENCE AND BUSINESS DEALINGS WITH THIRD PARTIES FOUND THROUGH THE SITES INCLUDING, WITHOUT LIMITATION, THE PAYMENT AND DELIVERY OF PRODUCTS AND SERVICES, AND ANY TERMS, CONDITIONS, WARRANTIES AND REPRESENTATIONS ASSOCIATED WITH ANY SUCH DEALINGS, ARE SOLELY BETWEEN YOU AND THE THIRD PARTY. YOU ACKNOWLEDGE AND AGREE THAT PIMSLEUR IS NOT LIABLE FOR ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF YOUR INTERACTION WITH ANY THIRD PARTY.
PIMSLEUR grants you the revocable permission to link to the Sites; provided, however, that any link to the Sites: (a) must not frame or create a browser or border environment around any of the content on the Sites or otherwise mirror any part of the Sites; (b) must not imply that PIMSLEUR or the Sites is endorsing or sponsoring any third party or its products or services, unless PIMSLEUR has given the third party prior written consent; (c) must not present false information about, or disparage, tarnish, or otherwise, in PIMSLEUR’s sole opinion, harm PIMSLEUR or its products or services; (d) must not use any PIMSLEUR trademarks without the prior written permission from PIMSLEUR; (e) must not contain content that could be construed as distasteful, offensive or controversial or otherwise objectionable (in PIMSLEUR's sole opinion); and (f) must be owned and controlled by you or the person or entity placing the link, or otherwise permit you to enable such link subject to these Terms. By linking to the Sites, you agree that you do and will continue to comply with the above linking requirements. Notwithstanding anything to the contrary contained in these Terms, PIMSLEUR reserves the right to prohibit linking to the Sites for any reason in our sole and absolute discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITES, INCLUDING, WITHOUT LIMITATION, THE SITE CONTENT, AND ANY PRODUCTS OR SERVICES SOLD OR LICENSED BY PIMSLEUR THROUGH THE SITE, ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PIMSLEUR AND ITS PARENT COMPANIES, AFFILIATED ENTITIES, VENDORS AND THE DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES OF EACH OF THEM (COLLECTIVELY, THE "PIMSLEUR PARTIES") MAKE NO REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO: (A) THE SITES AND THE SITE CONTENT; (B) PRODUCTS OR SERVICES SOLD OR LICENSED BY PIMSLEUR THROUGH THE SITE; (C) USER CONTENT; AND/OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO PIMSLEUR OR VIA THE SITE.
THE PIMSLEUR PARTIES DO NOT REPRESENT OR WARRANT THAT THE SITES WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITES OR THE SERVER THAT MAKES THE SITES AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS, INCLUDING, WITHOUT LIMITATION, VIRUSES. THE PIMSLEUR PARTIES DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE SITES ARE COMPLETE, OR USEFUL. YOU ACKNOWLEDGE THAT YOUR USE OF THE SITES IS AT YOUR SOLE RISK. THE PIMSLEUR PARTIES DO NOT WARRANT THAT YOUR USE OF A SITE IS LAWFUL IN ANY PARTICULAR JURISDICTION, AND THE PIMSLEUR PARTIES SPECIFICALLY DISCLAIM SUCH WARRANTIES.
BY ACCESSING OR USING A SITE YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SITE.
THE PIMSLEUR PARTIES DO NOT ENDORSE USER CONTENT OR COLLABORATIVE CONTENT AND ARE NOT RESPONSIBLE FOR USER CONTENT OR COLLABORATIVE CONTENT.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PIMSLEUR PARTIES HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUS. IN COUNTRIES WHERE OUR PRODUCTS AND SERVICES ARE SUBJECT TO GUARANTEES THAT CANNOT BE EXCLUDED UNDER APPLICABLE CONSUMER PROTECTION LAWS, AND WHERE REQUIRED BY SUCH LAWS, YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU MAY ALSO ENTITLED UNDER THE APPLICABLE LAW TO HAVE THE PRODUCTS REPAIRED OR REPLACED IF THE PRODUCTS FAILS TO BE FIT FOR PURPOSE AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, PIMSLEUR PARTIES WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR UNFORESEEABLE, INDIRECT, ECONOMIC, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGES RELATED TO: (A) THE SITES OR THE SITE CONTENT; (B) USER CONTENT; (C) YOUR USE OF, INABILITY TO USE, OR THE PERFORMANCE OF THE SITE; (D) ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE PIMSLEUR PARTIES OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE SITE; (E) ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (F) ANY ERRORS OR OMISSIONS IN THE SITE'S TECHNICAL OPERATION; OR (G) ANY DAMAGE THAT RESULTS FROM EVENTS BEYOND OUR REASONABLE CONTROL, SUCH AS DAMAGES TO ANY USER'S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF FORESEEABLE OR EVEN IF THE PIMSLEUR PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. HOWEVER, IN NO EVENT WILL THE PIMSLEUR PARTIES TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OR ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, TO PIMSLEUR FOR A PRODUCT OR SERVICE ORDERED THROUGH THE SITES OR, IN THE EVENT THERE HAS BEEN NO AMOUNTS PAID BY YOU, THE AMOUNT OF TEN UNITED STATES DOLLARS ($10.00). THE PRIOR LIMITATION ON DAMAGES IS NOT INTENDED TO LIMIT THE PIMSLEUR PARTIES’ OBLIGATION TO PAY PREVAILING PARTY COSTS OR FEES IF RECOVERABLE PURSUANT TO APPLICABLE LAW. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE THE PIMSLEUR PARTIES’ LIABILITY FOR DEATH, PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PIMSLEUR PARTIES, OR FOR THE PIMSLEUR PARTIES’ GROSS NEGLIGENCE, FRAUD OR INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.
YOU AGREE THAT IN THE EVENT YOU INCUR ANY DAMAGES, LOSSES OR INJURIES THAT ARISE OUT OF PIMSLEUR'S ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION PREVENTING ANY EXPLOITATION OF ANY WEB SITE, BOOK, PROPERTY, PRODUCT, PROGRAM, SERVICE, OR OTHER AUDIO/VISUAL CONTENT OWNED OR CONTROLLED BY THE PIMSLEUR PARTIES, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION OR EXPLOITATION OF ANY WEB SITE, PROPERTY, PRODUCT, SERVICE, OR OTHER SITE CONTENT OWNED OR CONTROLLED BY THE PIMSLEUR PARTIES.
BY ACCESSING THE SITE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
The Sites may offer products or services for sale or license and your transaction may be subject to additional sales terms and policies. You agree to pay all applicable fees and any applicable taxes. PIMSLEUR may automatically charge and withhold the applicable sales tax for your orders. Otherwise, you are solely responsible for all sales taxes, or other taxes, on your orders.
Sometimes the Sites may offer products or services for sale or license via an in-app or similar purchase where the transaction is facilitated by the operator of a third party platform hosting the Site. In such cases, your billing relationship will be with the third-party vendor and additional terms and conditions imposed by the vendor may apply. These Terms will continue to apply to your access to and use of the purchased product or service, except where these Terms conflict with terms imposed by the third-party vendor.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error received from its suppliers, PIMSLEUR shall have the right, to the fullest extent permitted under applicable law, to refuse or cancel any orders placed for such product or service listed at the incorrect price. PIMSLEUR shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, PIMSLEUR will issue a credit to your credit card account in the amount of the charge.
Your receipt of an electronic or other form of order confirmation does not signify PIMSLEUR's acceptance of your order, nor does it constitute confirmation of PIMSLEUR's offer to sell. PIMSLEUR reserves the right at any time after receipt of your order to accept or decline your order for any reason. PIMSLEUR reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. PIMSLEUR may require additional verifications or information before accepting any order.
PIMSLEUR reserves the right to terminate your access to and use of the Sites in its sole discretion, without notice and liability, except as required by applicable law, including, without limitation, if PIMSLEUR believes your conduct violates these Terms. PIMSLEUR also reserves the right to investigate suspected violations of these Terms, including, without limitation, any violation arising from any e-mails you send to the Sites or PIMSLEUR. Any violation of these Terms may be referred to law enforcement authorities.
PIMSLEUR controls and operates the Sites from offices located in the United States and makes no representations or warranties that the information, products or services contained on the Sites are appropriate for use or access in other locations. The information provided on the Sites are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject PIMSLEUR to any registration requirement within such jurisdiction or country. Anyone using or accessing the Sites from outside the United States does so on their own initiative and is responsible for compliance with United States' or applicable local laws regarding online conduct and acceptable content, if and to the extent such laws are applicable. We reserve the right to limit the availability of the Sites or any portion of the Sites, to any person, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service or other feature that we provide.
Software related to or made available by the Sites may be subject to United States export controls. Thus, no software from the Sites may be downloaded, exported or re-exported: (a) into (or to a national or resident of) Cuba, North Korea, Iran, Syria or any other country to which the United States has embargoed goods or that has been designated by the U.S. government as “terrorist supporting”; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading any software related to this Site, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.
These Terms and all claims arising from or related to your use of the products or services will be governed by and construed in accordance with the laws of the State of New York, except New York's conflict of law rules. These Terms will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, if applicable.
With respect to any disputes or claims not subject to arbitration or small claims court (as set forth in the Dispute Resolution; Arbitration Agreement Section above), you agree to exclusive jurisdiction in the state and federal courts in New York, New York.
Regardless of any statute or law to the contrary, you must file any claim or action related to use of the products or services or these Terms within one year after such claim or action accrued. Otherwise, you will waive the claim or action.
The failure of PIMSLEUR to act with respect to a breach of these Terms by you or others does not constitute a waiver and will not limit PIMSLEUR's rights with respect to such breach or any subsequent breaches. No waiver by PIMSLEUR of any of these Terms will be of any force or effect unless made in writing and signed by a duly authorized officer of PIMSLEUR. Neither the course of conduct between the parties nor trade practice will act to modify these Terms. PIMSLEUR may assign its rights and duties under these Terms to any party at any time without any notice to you. Terms may not be assigned by you without PIMSLEUR's prior written consent. If any provision of these Terms are found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions. If a court or other decision-maker should determine that any provisions of these Terms is overbroad, unfair or unreasonable, such provision shall be given effect to the maximum extent possible by narrowing or enforcing in part that aspect of the provision found overbroad or unreasonable. The Section titles are inserted only as a matter of convenience and have no legal or contractual effect. You agree that these Terms will not be construed against PIMSLEUR by virtue of PIMSLEUR having drafted them. No amendment to or modification of these Terms, or action, or delay, will be binding unless in writing and signed by PIMSLEUR. Provisions of these Terms that would logically survive termination shall survive the termination of these Terms for any reason (including without limitation, Disclaimer of Warranties Waiver, Limitation of Liability; Indemnification; Waiver and Dispute Resolution; Arbitration Agreement).
You will not be charged for the free lesson. Providing your email address to create an account and use of the Pimsleur mobile or web app (https://learn.pimsleur.com) is required to access your course material. High-speed broadband connection is required to initially download the mobile app and course content or to use the web app. Internet access is not required to play your lessons once course content has been downloaded in the mobile app.
Notwithstanding any other provision within these Terms, the following additional terms are applicable to those using any PIMSLEUR application on an Apple iOS device: You understand that these Terms are between you and PIMSLEUR only and not Apple, Inc. (“Apple”), but that Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you. You understand that, should the App fail to conform to any applicable warranty not disclaimed above, you may notify Apple and Apple will refund the App’s purchase price (if any), but that Apple has no maintenance, support, or (to the maximum extent permitted by applicable law) other warranty obligations to you with regard to the App. Apple is not responsible for any claim that the App or your use thereof infringes a third party’s intellectual property rights. If you have any questions or concerns regarding the App, please contact PIMSLEUR as described above
Effective date: March 23, 2020.
1. Account Information. If we request registration information from you to set up a user account, you must provide us with accurate and complete information and must update the information when it changes. You may not access any age-restricted Services unless you are above the required age. You are responsible for maintaining the confidentiality of your user account login names and password and for restricting access to your computer and other devices, as applicable, so that others may not access your account, and we will not be responsible for your failure to do so. If you have reason to believe that someone is using your account without your permission, you should contact us immediately. We are not responsible for any loss or damage resulting from unauthorized use.
2. Age Limitations. Individuals under the age of majority in their jurisdiction of residence (which is 18 in most jurisdictions) are not eligible to purchase a Pimsleur Subscription.
3. Device Access and Requirements. You shall not access your subscription to the Pimsleur Subscription Services (your “Pimsleur Subscription”) on more than four (4) devices. PIMSLEUR retains the right, but not the obligation, to monitor the Pimsleur Subscription Services to determine compliance with these Subscription Terms, including without limitation the number of downloads or log-ins, and any operating rules established by PIMSLEUR and to satisfy any law, regulation or authorized government request. To see if Pimsleur Subscription products are accessible with your specific device, visit www.pimsleur.com/c/pimsleur-app.
4. Payment. The purchase of Pimsleur Subscriptions is only available to customers with billing addresses in the United States, Canada (excluding Quebec), the United Kingdom, and Australia. The Fees charged to your Payment Method (both terms defined below) may, as notified to you, vary from billing period to billing period due to changes in your subscription plan or applicable taxes, and you authorize PIMSLEUR to charge your Payment Method for these amounts. If you purchase directly from Pimsleur, you can access and edit your credit card or PayPal information (“Payment Method”) used to pay for your Pimsleur Subscription on the Pimsleur.com website. To do so, click on the “Your Account” link, which appears at the top of each page of the site, log in, and then follow the links to the “Details” section of the active Subscription you would like edit. For any 3rd Party Platform Purchase, your billing relationship will be directly with the applicable distributor (defined in Section 14). The applicable third-party distributor will charge you for any fees incurred and you must contact the distributor to make any changes to your payment method.
4.1 Recurring Subscriptions. PIMSLEUR may offer recurring Pimsleur Subscriptions in one or more term lengths (e.g., monthly, six-month, annual, etc.). These Pimsleur Subscriptions automatically renew at the end of each term unless cancelled in accordance with these Subscription Terms (or otherwise terminated in accordance with the Terms). We will provide you with notice of renewal on Pimsleur Subscriptions with term lengths longer than one month. The term lengths available and the Fees for each will be as described on the Sites. By providing Payment Method information for your recurring Pimsleur Subscription, you are agreeing to pay the periodic subscription fee and any applicable taxes and service fees (“Fees”) in connection with your use of your Pimsleur Subscription. The Fees will be charged to your Payment Method automatically at the beginning of your Pimsleur Subscription (or, as described in Section 9, at the end of your Trial Period or the close of your Introductory Rate period, where applicable), and at the beginning of each renewal period thereafter, unless you cancel your Pimsleur Subscription or the Pimsleur Subscription and/or Service is suspended or terminated pursuant to these Terms. PIMSLEUR reserves the right to change the pricing of Pimsleur Subscription products at any time. In the event of a price change, PIMSLEUR will notify you 30 days in advance (or such longer period as may be required by applicable law) by sending an email to the address you have registered for your account. If you do not wish to accept a price change, you may cancel your Pimsleur Subscription, as described in Section 6. If you do not cancel your Pimsleur Subscription after the price change and prior to the start of your new Subscription period, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize Pimsleur to charge your Payment Method for these amounts. If there are any discrepancies in billing, you hereby waive your right to dispute such discrepancies if you do not notify PIMSLEUR within 60 days after they are posted to Your Account under the Payment History section specific to a given Pimsleur Subscription. YOU ARE RESPONSIBLE FOR ALL INTERNET ACCESS CHARGES. PLEASE CHECK WITH YOUR INTERNET PROVIDER FOR INFORMATION ON POSSIBLE INTERNET DATA USAGE CHARGES.
4.2 Fixed Term One-Time Subscriptions. PIMSLEUR may, in addition to or in place of recurring Pimsleur Subscriptions, offer other fixed-term, one-time Pimsleur Subscription options that do not automatically renew at the end of the subscription term. By providing Payment Method information for your fixed-term, one-time Pimsleur Subscription, you are agreeing to pay a one-time subscription fee for the subscription period and any applicable taxes and service fees in connection with your use of the Pimsleur Subscription. Subject to any rights under applicable law, fixed-term, one-time Pimsleur Subscriptions cannot be cancelled and are not eligible for a refund. If there are any discrepancies in billing, you hereby waive your right to dispute such discrepancies if you do not notify PIMSLEUR within 60 days after they are posted to Your Account under the Payment History section specific to a given Subscription. YOU ARE RESPONSIBLE FOR ALL INTERNET ACCESS CHARGES. PLEASE CHECK WITH YOUR INTERNET PROVIDER FOR INFORMATION ON POSSIBLE INTERNET DATA USAGE CHARGES.
5. Refunds and Right to Withdraw. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW AND EXCEPT AS PROVIDED HEREIN, ALL FEES ARE NON-REFUNDABLE, except to the extent you may be entitled to a refund under Pimsleur’s 30-day Money-Back Guarantee if you satisfy the terms set forth therein. As described further in Section 6, and unless subject to specific terms for 3rd Party Platform Purchases as set forth in Section 14, even if you cancel your Pimsleur Subscription during a subscription period, you will not receive a refund for any portion of the Fees for the remainder of that subscription period. In rare circumstances, or the extent required by applicable law, we may provide a credit, refund, discount, or other consideration to some or all of our subscribers (“Credits”). The amount and form of such Credits, and the decision to provide them, are at our sole discretion. The provision of Credits in one instance does not entitle you to Credits in the future for similar instances, nor does it obligate us to provide Credits in the future.
Notwithstanding the foregoing, if you are located in the United Kingdom, you have the tight to withdraw from your subscription within 14 days of subscribing. If you cancel your subscription through your account settings with 14 days you will receive a refund. However, if you start using the Pimsleur Service (i.e., by initiating a login into the Pimsleur web-app or mobile app after starting your paid subscription) within 14-days of subscribing, you lose your right to withdraw and any related right to a refund.
6. Cancellation of Recurring Subscription. You can cancel your recurring Pimsleur Subscription at any time by logging in to your account at accounts.pimsleur.com, locating the specific Pimsleur Subscription under “Subscriptions”, clicking on the “Cancel Subscription” link for that Subscription, completing the “Cancel Subscription” form, and clicking “Confirm” on that page. Or you may contact us at (800) 831-5497 during normal business hours. If you cancel your Pimsleur Subscription during a free Trial Period (defined below), access to your Pimsleur Subscription will immediately terminate. If you cancel your Pimsleur Subscription after a Trial Period (should there be one) and during a paid subscription period, the cancellation will go into effect at the end of the then-current billing period. You will have continued access to your Pimsleur Subscription for the remainder of your paid billing period, but YOU WILL NOT RECEIVE A REFUND OF ANY FEES PAID, unless required by applicable law. You must cancel your Pimsleur Subscription no later than 11:59 PM Eastern Time on the last day of your current subscription period to avoid paying the Fees for the next subscription period. (For the purpose of clarity and without limiting the foregoing, if your Pimsleur Subscription is scheduled to renew on January 1st, you must cancel by 11:59 PM ET on December 31st to avoid being charged for a renewal.) After cancellation of your Pimsleur Subscription, you will continue to owe any accrued amounts due under these Subscription Terms and not yet paid.
7. Payment Failure for Recurring Subscriptions. If you fail to pay any renewal Fees as a result of expiration of your Payment Method, insufficient funds, or otherwise, your Pimsleur Subscription may automatically be cancelled and access will be discontinued. (After an initial payment failure, PIMSLEUR may, in its sole discretion, make additional attempts to charge your payment method for any outstanding Fees before electing to cancel your Pimsleur Subscription.) In the event of cancellation, the status of your Pimsleur Subscription in the Subscription History section of Your Account on Pimsleur.com will indicate “Cancelled”. You will need to repurchase a new Pimsleur Subscription to regain access and no new introductory offers will be available. Your lesson history from the cancelled Pimsleur Subscription will be retained if you subsequently purchase the identical Pimsleur Subscription under the identical user name and password.
8. Promo Codes. From time to time, promotional codes may be available, including those provided as part of a third party promotion. Promotional codes may be redeemed as described in the specifics of the promotion. Unless otherwise stated in the promotion’s terms and conditions, promotional codes can only be used once, cannot be redeemed for cash, must not be offered for sale or other consideration, are not redeemable for 3rd Party Platform Purchases, and may be combined with other offers, subject to certain restrictions as determined by PIMSLEUR in its sole discretion. If you received a promotional code through an offer by a third party, additional conditions may apply.
9. Introductory Offers. PIMSLEUR may, but is under no obligation, to make available introductory offers for new or certain former subscribers at its sole discretion. Introductory offers may include a free Trial Period or a discounted Introductory Rate (each as described and defined below).
9.1 Trial Period. PIMSLEUR may provide a limited free trial period (“Trial Period”) to new subscribers and certain former subscribers at its sole discretion, but is under no obligation to do so, and Trial Periods may not be available at all times or in all areas. PIMSLEUR reserves the right, in its absolute discretion, to determine your eligibility for a Trial Period. The specific terms of the Trial Period will be stated in the marketing material describing the particular Trial Period offer. If PIMSLEUR provides you with a Trial Period, you must provide valid Payment Method information to PIMSLEUR in order to access your Pimsleur Subscription product during the Trial Period. PIMSLEUR will not charge you in connection with the Trial Period. If you do not cancel your Pimsleur Subscription by the last “day” (defined below) of your Trial Period, you authorize PIMSLEUR to begin your paying Pimsleur Subscription and automatically charge your Payment Method for your first periodic Fee at the end of your Trial Period. A “day” for the purposes of these Subscription Terms and as relates to trial subscriptions begins at 12:01 AM Eastern Time on the day you complete the sign-up process, regardless of what time of day you actually sign up. PIMSLEUR WILL NOT SEND YOU NOTICE THAT YOUR TRIAL PERIOD HAS ENDED OR THAT YOUR PAYING SUBSCRIPTION HAS BEGUN. IF YOU WISH TO AVOID CHARGES TO YOUR PAYMENT METHOD, YOU MUST CANCEL THE TRIAL PERIOD PRIOR TO 11:59 PM ET ON THE LAST “DAY” OF YOUR TRIAL PERIOD. You will only have one Trial Period before you must begin paying for your Pimsleur Subscription. If you exceed this limit, PIMSLEUR may charge your Payment Method for any Trial Period after the first, or suspend your use of the Pimsleur Subscription, in its sole discretion.
9.2. Introductory Rate. PIMSLEUR may also offer an introductory discount on Fees for a specified period (“Introductory Rate”) to new subscribers and certain former subscribers at its sole discretion, but is under no obligation to do so, and Introductory Rates may not be available at all times or in all areas. PIMSLEUR reserves the right, in its absolute discretion, to determine your eligibility for an Introductory Rate. The specific terms of the Introductory Rate will be stated in the marketing material describing the particular introductory offer. Following the end of the Introductory Rate period, your Pimsleur Subscription will automatically continue at the then-applicable full Fees for the Pimsleur Subscription type that you have selected. PIMSLEUR WILL NOT SEND YOU NOTICE THAT YOUR INTRODUCTORY RATE HAS ENDED. IF YOU WISH TO AVOID ADDITIONAL CHARGES TO YOUR PAYMENT METHOD, YOU MUST CANCEL YOUR PIMSLEUR SUBSCRIPTION PRIOR TO THE END OF YOUR INTRODUCTORY RATE AS DESCRIBED IN SECTION 6 ABOVE. Limit one (1) Introductory Rate offer per person and per email address. If you exceed this limit, PIMSLEUR may charge your Payment Method for the full Fees for the Pimsleur Subscription you have selected, or suspend your use of the Pimsleur Subscription, in its sole discretion.
10. Quality of Service. The perceived quality of the audio content is dependent on the playback quality of the device, the type and level of ambient noise surrounding the user, and the quality of any external speakers/headphones used. Different people may perceive significant differences in audio quality depending on these factors. The speed to download your Pimsleur lessons is dependent on the speed of your Internet connection.
11. Updates and Testing. PIMSLEUR reserves the right to update and change Pimsleur Subscription content and features at any time. In addition, PIMSLEUR reserves the right to test various aspects of Pimsleur Subscriptions. PIMSLEUR reserves the right to, and by using our Pimsleur Subscription Services you agree that we may, include you in or exclude you from these tests without notice.
12. Pimsleur Subscription-specific Emails. PIMSLEUR may send you emails regarding the Site Content or your Pimsleur Subscription from time to time. You agree that PIMSLEUR may send you these types of emails to the email address that you provide. Because these emails are necessary for you to access your Pimsleur Subscription, you agree that you will receive these emails even if you have opted out of receiving other email from PIMSLEUR. If you do not want to receive these types of emails, you may cancel your Pimsleur Subscription at any time as provided in Section 6.
13. Access to Subscription Services and Accounts. We may take any of the following actions in our sole discretion at any time, and without giving you prior notice:
- change or discontinue the Pimsleur Subscription Services;
- change how we offer and operate Pimsleur Subscription Services (e.g., to begin charging a fee to access features or Site Content that we previously made available without charge);
- remove Site Content from the Pimsleur Subscription Services;
- restrict, suspend or terminate your access to one or more Pimsleur Subscription Services or features thereof.
14. Subscriptions Obtained Through Third Parties. If you obtain a Pimsleur Subscription as a 3rd Party Platform Purchase through a third party entity (a “distributor”) that maintains your subscription account and collects your payments for the Pimsleur Subscription Services, that subscription is subject to the distributor’s terms, and the provisions of these Subscription Terms concerning subscription purchase, billing, cancellation/refunds, and payment do not apply to that subscription to the extent these Subscription Terms conflict with the distributor’s terms. When you access a Pimsleur Subscription through a portal provided by such a third-party distributor, and the distributor transmits subscription content to you, the provisions of these Subscription Terms concerning access to and delivery of such content do not necessarily apply, and in the event of a conflict, the distributor’s applicable terms govern. For 3rd Party Platform Purchases, your billing relationship will be directly with the applicable distributor, and not with PIMSLEUR. Any fees charged for your Pimsleur Subscription will be billed by the applicable distributor using the payment information you have provided to such distributor. To cancel a Pimsleur Subscription obtained as a 3rd Party Platform Purchase, please follow the cancellation instructions and adhere to the deadlines set out by the applicable distributor.
If you do not agree to these Subscription Terms, you should immediately stop using the Pimsleur Subscription Services.
PIMSLEUR reserves the right to modify or add to all or any portion of these Terms at any time ("Updated Terms"). Without limiting the foregoing, we may modify our price, payment terms, system requirements, the promotional offers, membership and renewal terms, and any other elements of these Terms.
We will notify you of the Updated Terms by posting them on the Sites so that they are accessible via a link on the homepage or otherwise, and that your use of a Site after we have posted the Updated Terms (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the Updated Terms.
Special Terms for Pimsleur Subscriptions
In addition, if you have subscribed, if required by law, we will provide you notice using email and/or your mailing address, or any other contact information we have for you in our discretion. Where required by law, this notice will be provided at least thirty (30) days before the change comes into effect (or such longer period as may be required by applicable law) and will set out the new clause, or the modified clause and how it read formerly, and the date on which the change will come into effect. Before the change comes into effect, you may cancel this agreement rather than accept the change. To the fullest extent permitted by law, as your sole remedy, where required by law you may refuse the modification and rescind, or cancel this agreement without cost, penalty, cancellation fee or cancellation indemnity, by providing us with notice to that effect no later than thirty (30) days after the modification comes into force, using the information in the notice, if the change results in increased obligations to you or a reduction of obligations on us. To the fullest extent permitted by applicable law, your continued access to and/or use of the Site(s) after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the Updated Terms.
Therefore, you should review these Terms before using a Site. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of a Site from that point forward.
HOW TO CONTACT US
You may contact PIMSLEUR at:
Simon & Schuster, Inc.
ATTN: Copyright Agent/Legal Department
1230 Avenue of the Americas, 17th Floor,
New York, NY, USA 10020-8510